Ordering & Payment

You may order from Genus Gardenwear as a guest.  However, if you register for an account you will be able to access your order history.  

Secure Payment Processing

All payments made on the genus.gs website are encrypted using secure technology and your card details are not retained or visible to employees of Cotswold Gardening Limited.

Payment Types

Genus accepts the following payment methods:

• Visa
• Mastercard
• Visa Debit
• Mastercard Debit
• Maestro
• American Express
• Paypal
• Klarna

Promotional Codes and Gift Vouchers

If you are using a promotional code or gift voucher, please enter it in the promotional code box on the checkout page.  The discount will be calculated automatically.

Special Offers and Deals

From time to time we will make available special offers or deals, discounts or bundled products.  Unless expressly stated, no two offers can be combined in one purchase.

If a product is given free or at a discount along with a specified purchase and the paid-for product is returned for refund, unless the free or discounted product is also returned, the list price of the free or discounted product will be deducted from the refunded price of the paid-for product.

If a product is given free or at a discount on the basis of a qualifying level of expenditure and the paid-for product is returned for refund bringing the total spend to below the qualifying level for the free or discounted product, then if the free or discounted product is not also returned, the list price of the free or discounted product will be deducted from the refunded price of the paid-for product.

If a product is purchased using a time-limited discount, the product can be exchanged on a like-for-like basis.  However, when an exchange is requested for a different product or style and the discount has expired, then the exchanged product will be charged at the full list price.

If a promotion is offered to first-time customers, existing customers who take advantage of the promotion by using an alternative email address may have their orders cancelled.

If a discount is given against the purchase of two or more items and one of those items is returned for refund, the refund will be calculated to ensure that the full price of the remaining product(s) is paid.

If an order for two or more items qualifies for free shipping on the basis of a specific purchase amount and subsequently one of those items is returned for a refund, if the value of the order then falls below the qualifying purchase amount, the cost of shipping will be deducted from the refund.

Discount codes cannot generally be used for the purchase of items on sale.

Error and Omissions

In the case of errors or omissions on the website Genus reserve the right to refund your order prior to the goods being despatched.

Genus reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of Genus products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Order Confirmation

You will receive an email to confirm successful payment.  If you have a problem processing your payment online or are not certain if your payment was successful please call Genus on +44 (0)203 617 1166 or email customercare@genus.gs.

Prices

Prices are quoted in UK £ sterling.  Local import duties may be payable by the recipient on receipt of the order.

Amending or Cancelling an Order

If you would like to amend your order, please call Genus on +44 (0)203 617 1166 or email customercare@genus.gs.  Please note that once an order has been processed, Genus are unable to cancel or amend it.